** TaxACT returns the full amount that you paid for the product. We can not credit back any taxes collected by the store you purchased it from (unless you purchased the software online from our e-store), nor can we pay shipping & handling fees back to TaxACT.
All requests for a return without the UPC, original discs, manual, or a receipt will be destroyed.
All packages to TaxACT are required to have a valid Tracking Number. In the event that a package gets lost or misplaced we will only be able to credit those with a tracking number that shows proof of delivery to TaxACT. We recommend sending it via USPS "Media Mail" with tracking.